Area Manager – South London & South East
A bit about us: Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at www.thefragranceshop.co.uk. We are expanding and are looking for an Area Manager to join the team and be part of a growing and vibrant brand.
ROLE OVERVIEW
The Area Manager is responsible for leading store management teams to deliver outstanding customer service, sales performance, compliance, and operational excellence across their designated area. You will drive engagement with company values and ensure all KPIs are achieved. This role will be field based and report to the Regional Director.
KEY RESPONSIBILITIES
* Drive achievement of sales, service, and operational KPIs across the area.
* Conduct engaging monthly store visits and action planning.
* Inspire customer-first behaviour and loyalty building.
* Manage area recruitment and succession planning.
* Champion compliance, health & safety, cost control, and loss prevention.
* Lead, coach, and develop store teams to achieve their potential.
* Maintain high visual merchandising and operational standards.
KEY SKILLS & COMPETENCIES
* Retail area management experience.
* Proven commercial acumen and KPI delivery.
* Strong coaching, development, and people management skills.
* Excellent communication, decision-making, and leadership capabilities.
WHAT YOU CAN EXPECT
* Competitive salary and benefits.
* Career development opportunities.
* Vehicle or car allowance.
* Staff discounts and employee wellbeing initiatives.
KEY OBJECTIVES & DELIVERABLES
Key Objectives:
* Achieve area sales, customer service, and compliance targets.
* Build succession pipelines and optimise team capability.
Deliverables:
* Area performance reports.
* Mystery shop and compliance audits.
* Succession and development plans.
How to apply:
Simply upload your CV via our careers page.
Join us now and help shape the future of fragrance retail!
The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.