HR/People Advisor

Job type: Permanent
Job ref: 004562
Published: about 1 month ago

People Advisor


Reporting to the People Director, the People Advisor will provide an outstanding people advisory service to the business. You will need to establish your credibility as an expert early on and build solid relationships across the business.  Alongside your day to day role you will have the opportunity to support in a number of exciting projects.


A bit about The Fragrance Shop 

Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at We are expanding and are always looking for enthusiastic, talented people to join the team and be part of a growing and vibrant brand. 


What will I be doing?



Be the main point of contact for HR/people advice and guidance particularly in relation to employee relations ensuring compliance with company policy and employment legislation, escalating to the People Director if necessary.

Attending and supporting high risk ER cases in person or over Teams as appropriate.

Ensuring our company policies and procedures are up to date and fit for purpose.

Keeping your knowledge up to date with employment legislation.

Designing and delivering training to people managers across head office and stores.

Working with people managers to understand their level of capability and provide suitable development solutions to increase their confidence and capability as managers.

Attending regional roadshows with People Director when required.

Conducting exit interviews for head office.

Tracking all cases/absences/flex working etc and producing data/metrics as appropriate.

Approving changes/starters/leavers on People XD.

Supporting plans for engagement and retention alongside wider people team.

Providing general support to the People Director and wider people team as and when required.



Supporting the Talent & Engagement Partner with recruitment if required.


What will I need?

A love of fragrance and beauty!

Relevant experience in HR and case management, ideally in a retail business or similar.

A solid understanding of investigations, grievances, disciplinaries, absence management (essential)

The ability to work under pressure and manage multiple cases in a fast paced high speed environment.

To be a self starter and be able to manage own workload.

Flexibility and adaptability and strong communication skills

CIPD qualification or equivalent

A passion for people engagement and experience

Creativity, resilience and a results driven mindset

The ability to juggle many tasks in a fast paced ever changing retail landscape.

A desire to make a difference and have impact early on

Tech skills  


Where will I be based?

The People Team, Fragrance Quarters, Trafford Park, Manchester.


Is it for me?

If you join us, you can immerse yourself in a company that takes pride in exceptional customer service, providing fragrance and beauty products tailored to our customers' desires.  At our vibrant workplace in the new state-of-the-art Head Office in Trafford Park, Manchester you'll enjoy flexibility with your hours, an allowance of WFH days each year, plus an on-site gym for your convenience too.

Indulge in the sweet scent of savings with our generous staff discount from day one. As you grow with us, so does your annual leave entitlement. After the probation period, enjoy the luxury of duvet days when you need a break.  Nestled near the recently expanded Metrolink tram route connecting Manchester City Centre to the Trafford Centre, we offer excellent access to public transport.